Shipping policy

Last updated: 30 August 2026

At FILTR, we do our best to process and deliver your order as quickly and carefully as possible. Below you will find information about order processing, shipping and delivery.

1. Order Processing

Orders are processed as soon as possible after payment has been received.

Orders placed over the weekend or on a public holiday may be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information, where available.

2. Delivery Times

The estimated delivery time is stated during checkout and/or on the relevant product page.

Delivery times are estimates unless a specific delivery date has been expressly agreed with you.

Delivery may take longer than usual during busy periods, public holidays, promotions or due to circumstances affecting carriers.

If there is a significant delay, we will endeavour to inform you as soon as possible.

3. Shipping Costs

Applicable shipping costs are displayed at checkout before you place your order.

Free shipping promotions may be subject to additional conditions, such as a minimum order value.

You will always see the shipping costs applicable to your order before making payment.

4. Delivery Address

Customers are responsible for providing a complete and correct delivery address when placing an order.

Please check your details carefully before submitting your order.

If you discover an error in your address after placing your order, please contact us as soon as possible at info@filtryourwater.nl.

If your order has not yet been dispatched, we will try to update the address where possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

5. Risk During Shipping

For consumer orders, FILTR remains responsible for the risk of loss or damage to the products until the order has been received by you or a third party designated by you, other than the carrier, subject to statutory exceptions.

6. Damaged Orders

Have you received a damaged product? Please contact us as soon as possible at:

info@filtryourwater.nl

Where possible, please include:

Your order number;
A brief description of the damage;
Clear photos of the product and, where relevant, the packaging.

We will assess the issue as quickly as possible and provide an appropriate solution where you are legally entitled to one.

7. Orders Not Received

Does the tracking information show that your order has been delivered, but you have not received it? Please first check whether the parcel has been delivered to a member of your household, a neighbour or a collection point.

If you still cannot locate your parcel, please contact us at info@filtryourwater.nl.

We can then investigate the delivery with the carrier.

Your statutory rights regarding the delivery of your order remain unaffected.

8. Undeliverable or Refused Parcels

If an order is returned to us because it could not be delivered, we will contact you where possible.

You may be responsible for the cost of reshipping if delivery failed because you provided an incorrect or incomplete address, to the extent permitted by law.

9. International Shipping

The countries and regions to which FILTR currently ships are displayed at checkout.

If delivery to your country or region is available, the applicable shipping options and costs will be shown at checkout.

For orders shipped outside the European Union, import duties, local taxes or other charges may apply depending on the destination country. If these charges are not collected by FILTR at checkout, they may be charged to the recipient by local authorities or the carrier.

10. Returns

Would you like to return an order or exercise your statutory right of withdrawal? Please refer to our Return and Refund Policy for the conditions and instructions.

Your statutory consumer rights always remain applicable.