Refund policy

Last updated: 27 September 2026

We want you to have the opportunity to really try FILTR in your everyday life. That’s why we offer two assurances: your statutory 14-day right of withdrawal and, on top of that, our own 100-day trial guarantee.

1. Our 100-day trial guarantee

Use your FILTR bottle as you normally would: fill it, take it with you and drink from it. If you’re not satisfied within 100 days of receiving it, we’ll refund the purchase price of the bottle.

How it works:

Register your return within 100 days of receiving your order by emailing info@filtryourwater.nl. Include your name, order number and the product you wish to return.
We’ll send you return instructions. Please send the product back within 14 days of receiving these instructions.
Normal signs of use are fine. Please return the bottle clean, complete (including the built-in filter and all supplied components) and securely packaged.
We’ll refund the purchase price of the bottle to your original payment method within 14 days of receiving your return.

Conditions:

The trial guarantee applies to FILTR bottles purchased directly from filtryourwater.nl.
The guarantee can be used once per customer or household.
You are responsible for return shipping costs. Original shipping costs are not refunded under the trial guarantee.
Filters purchased separately are not covered by the trial guarantee (see section 3).
We may refuse or reduce a refund in cases of intentional damage, improper use or abuse of the guarantee. Repeatedly ordering and returning products is an example of abuse.

The trial guarantee is in addition to your statutory rights and does not limit them.

2. Statutory right of withdrawal (14 days)

As a consumer, you may withdraw from an online purchase within 14 days of receiving it, without giving a reason. You can do this by emailing info@filtryourwater.nl or using the model withdrawal form below. You then have 14 days to return the product.

If you exercise your right of withdrawal within this 14-day period:

We will refund the full purchase amount, including the cost of our least expensive standard delivery option.
We will issue the refund within 14 days of being notified of your withdrawal. We may withhold the refund until we have received the product or you have provided proof that you have returned it.
You are responsible for the direct cost of returning the product.

During this statutory period, you may only handle the product as you would in a shop. If you use it more than is necessary to assess it, we may deduct an amount for any resulting reduction in value. If you have used the bottle normally, you can still rely on our 100-day trial guarantee.

3. Replacement filters

Filters come into direct contact with your drinking water. For hygiene reasons, the following applies:

An unopened and sealed filter can be returned within the statutory 14-day period.
A separately purchased filter that has been opened, used or had its seal broken can no longer be returned. This is also stated on the product page before purchase.
You may use the filter built into your bottle as normal. It is covered by the bottle’s trial guarantee.

If you’re unsure, please email us at info@filtryourwater.nl before opening the filter.

4. Damaged, incorrect or defective products

Have you received a damaged, incorrect or defective product? Please do not return it straight away. First, email info@filtryourwater.nl with your order number, a brief description of the problem and, if possible, photos of the product and packaging. We’ll resolve the issue as quickly as possible. In these cases, we will cover the costs.